Privacy Policy
Privacy Policy
Effective Date: August 2026
Martin Builders Plumbing & Heating Ltd is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it and your rights under UK data protection law.
By using this website, you agree to the practices described in this Privacy Policy.
Who We Are
Martin Builders Plumbing & Heating Ltd provides professional building, plumbing and heating services across South Tyneside and the surrounding areas.
If you have any questions about this Privacy Policy or how your information is handled, please contact us using the details on our Contact page.
Information We Collect
When you contact us through our website, by telephone or by email, we may collect information including:
Your name
Telephone number
Email address
Property address (where relevant)
Details about your enquiry or project
Any information you choose to provide
We only collect information that is necessary to respond to your enquiry or provide our services.
How We Use Your Information
Your information may be used to:
Respond to enquiries
Provide quotations
Arrange home visits
Carry out building, plumbing or heating work
Communicate about your project
Improve our website and customer experience
Meet legal and regulatory obligations
We will never sell your personal information to third parties.
Lawful Basis For Processing
Under UK GDPR, we process your information because:
You have asked us to provide information or a quotation.
It is necessary for the performance of a contract.
We have a legitimate interest in managing our business and responding to enquiries.
We are required to meet legal obligations where applicable.
Contact Forms
If you complete a contact form on our website, the information you submit will be used only to respond to your enquiry and provide the information or services you have requested.
We will not use your information for unsolicited marketing.
Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use our website.
Cookies may be used for:
Website functionality
Website analytics
Performance monitoring
Security
Where required, you will be asked to consent to non-essential cookies when visiting our website.
Google Analytics
We may use Google Analytics to understand how visitors use our website.
This information is collected anonymously and may include:
Pages visited
Time spent on the website
Device type
General location
How you found our website
This information helps us improve the website and customer experience.
Google Business Profile
Our website may include links to our Google Business Profile where customers can read genuine reviews or leave feedback about our services.
Any information you provide directly to Google is governed by Google’s own Privacy Policy.
Third Party Websites
Our website may contain links to other websites.
We are not responsible for the privacy practices or content of external websites and encourage you to read their own privacy policies before providing personal information.
How We Protect Your Information
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
While we take security seriously, no method of transmitting information over the internet can be guaranteed to be completely secure.
How Long We Keep Your Information
We only retain personal information for as long as necessary to:
Respond to your enquiry
Provide our services
Meet legal, financial or tax obligations
Once your information is no longer required, it will be securely deleted or destroyed.
Your Rights
Under UK data protection legislation, you have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information where appropriate.
Object to certain types of processing.
Request restriction of processing.
Request transfer of your information where applicable.
To exercise any of these rights, please contact us using the details on our Contact page.
Marketing
We will only send marketing communications if you have asked to receive them or where we are legally permitted to do so.
You may opt out of marketing communications at any time.
Children’s Privacy
This website is intended for adults seeking building, plumbing and heating services.
We do not knowingly collect personal information from children.
Changes To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services or the way we operate.
Any updates will be published on this page with the revised effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Martin Builders Plumbing & Heating Ltd
South Tyneside
Telephone: 07948 509514
Use our Contact Page to send us a message online.
Information Commissioner’s Office (ICO)
If you are unhappy with how your personal information has been handled, you have the right to make a complaint to the Information Commissioner’s Office.
Website: https://ico.org.uk
Website Forms & Quotations
When you request a quotation or ask us to contact you, we’ll only use the information you provide to discuss your enquiry, arrange appointments and prepare quotations. We won’t add your details to a marketing list without your permission, and we only collect the information needed to provide the advice or service you’ve requested.
I also recommend adding a Cookie Policy and Website Terms & Conditions as separate pages. Together with this Privacy Policy, they’ll give the website a complete, professional legal foundation and strengthen trust with both visitors and search engines.